U3A Denia

Travel Group Terms & Conditions

The Travel Group is not a Travel Agency and our Trip Organisers are not qualified tour guides. All of us are volunteers.

No Committee Member of the U3A Dénia, or any member of the Travel Team operating under its auspices will accept any responsibility, or make payments for compensation claims, for any error or omission made by a Member.

It is essential that all Members read, understand and accept the Terms and Conditions before making a booking.

IF WE CANCEL A TRIP DUE TO BAD WEATHER
As your safety is our prime concern, there may be a rare occasion when we have to cancel a day trip due to a weather warning from AMET. If this happens, we will be unable to refund you if we have already paid the invoice. However, our travel agent can rearrange the trip for another day. Should that date be unsuitable for you, and we are unable to find a replacement from our cancellation list, you may offer your place on the trip to someone else, but we cannot refund you.

BOOKING A TRIP

You must be a fully paid up Member of U3A Denia in order to book a trip, and so must all of the people you book for.

MOBILITY

If you have any walking or other mobility issues, please discuss the suitability of the trip with the Travel Leader. Wheelchair and mobility scooter users must have a companion to assist them, as the Travel Organiser will not be able to provide this service.

PAYING FOR A TRIP

We will send you a payment slip when there are enough travellers to make the trip viable. We would prefer you to pay online.

If you decide not to pay online, you can pay by card at the fortnightly Coffee Morning at our usual venue: Bar Holandes Erantes from 10.30 - 12 noon.

If you are pay using a non-euro based account, or Revolut, you will need to add €18 as Sabadell Bank charges us this amount for a ‘non-euro transaction.’

If you transfer using Wise or Currencies Direct, the transaction is free, if it’s in euros.

Please remember that transfers from foreign banks and currency transfers can take up to five days to reach our bank account, so please pay promptly!

REFUND OF DEPOSIT OR FULL PAYMENT

If you need to cancel your booking, we will refund your deposit or full payment unless we have paid the booking agent or venue’s invoice. If the invoice has been paid, we can only refund you if someone else is able to take your place. On most trips we have a waiting list. The bank makes a charge of €5 per refund, so we will deduct this amount from your refund.

If you cancel a trip, then your place is automatically passed to the next person on our cancellation list. You may not ‘give’ your place to a friend, for instance.

However, if you are disabled and your travelling companion cancels, or you are on an overnight or multi-night trip and your roommate cancels, you may ask if another friend can take their place.

INSURANCE

It is the Member’s responsibility to have suitable personal travel insurance cover, unless this is included as part of the trip package.The U3A will not accept responsibility for any loss or injury.

Updated 13 November 2024